FAQs
U.S. Legislation FAQ
For our U.S. players:
PartyGaming has stopped taking wagers, or deposits intended for wagers, from
our U.S. players due to legislation enacted by the United States Congress. For
information about the impact this legislation will have on your ability to play
on our sites, please read our FAQ for U.S. players.
For players outside the U.S.:
If you are a non-U.S. player, this act will not affect your enjoyment of our
sites. Please read our FAQ for non-U.S. players.
Getting started and opening an account
- 1.1 What do I need to play at PartyCasino.com?
- 1.2 How do I register and open an account?
- 1.3 Is it free to open and maintain a PartyAccount?
- 1.4 Can I use the same account to Play For Free and Play For Real?
- 1.5 What do I do if I forget my PartyAccount name and/or password?
- 1.6 How do I report my PartyAccount lost or stolen?
- 1.7 How do I change my PartyAccount name and/or password?
- 1.8 How do I update my personal information?
- 1.9 Can I have more than one PartyAccount?
- 1.10 How do I close my PartyAccount?
- 1.11 How often must I log in to keep my PartyAccount open?
- 1.12 Why am I unable to close my PartyAccount?
Play for free versus play for real modes
- 2.1 What is the difference between Play For Free and Play For Real modes?
- 2.2 Can I switch between Play For Free and Play For Real modes with the same PartyAccount?
- 2.3 Is the Play For Free and the Play For Real software the same?
- 2.4 How long can I Play For Free?
Bonus promotions and restrictions
- 3.1 What bonuses does PartyCasino.com offer?
- 3.2 I have a bonus code. How do I add my bonus amount to my account?
- 3.3 Are there any bonus restrictions before I withdraw my money?
The Cashier, adding funds and cash ins
Our transaction services are managed by Pay-Pro. Please click here for a list of frequently asked questions (FAQ) about this service.
Here you will find help on a range of topics, including:
- General Cashier questions
- Adding funds to your PartyAccount
- Cashing in and withdrawing funds from your account
Bugs, connection problems and interrupted games
- 5.1 What should I do if I encounter bugs, software or system problems?
- 5.2 I was disconnected in the middle of a game. What should I do?
- 5.3 What happens if I lost money because of a game or disconnection?
Fairness, security and legal issues
- 6.1 Are the games fair, random and tested?
- 6.2 Is PartyCasino.com licensed?
- 6.3 What are the game instructions and rules for each game?
- 6.4 Is my account secure?
- 6.5 Is it safe for me to send PartyCasino.com my personal and financial information through the Internet?
- 6.6 What are my privacy rights at PartyCasino.com?
- 6.7 Is it legal for me to play at PartyCasino.com?
- 6.8 Can I link to PartyCasino.com from my own webpage?
- 6.9 What are the terms and conditions of use that govern my PartyAccount?
Download user guide
- 7.1 What are the minimum system requirements for the download?
- 7.2 How large is the download file?
- 7.3 Can I download using a Macintosh?
- 7.4 How do I download the software using Microsoft Internet Explorer?
- 7.5 How do I download the software using Netscape Navigator?
- 7.6 I have downloaded the software but it didn't self-install or self-start, how do I find it on my computer to install and start it myself?
- 7.7 I have installed the software but how do I start it?
PartyPoints
- 8.1 What is the PartyPoints program?
- 8.2 How can I earn PartyPoints on PartyCasino.com?
- 8.3 When are the points calculated and added to my PartyPoints account?
- 8.4 Where can I see the points I have earned?
- 8.5 What can I do with my PartyPoints?
- 8.6 What are the PartyPoints program membership levels?
- 8.7 How can I move up a membership level, and how can I stay at that level?
- 8.8 How are PartyPoints calculated on PartyCasino.com games?
- 8.9 Do PartyPoints ever expire?
- 8.10 How are PartyPoints categorized?
- 8.11 What are standard and bonus points?
